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Making a Complaint


If you have been involved in a trade in real estate in which you believe a real estate licensee may have acted improperly, or you have engaged a brokerage to provide you with rental property management or strata management services, and believe that a licensee has not acted properly, you may contact the Real Estate Council to file a complaint. The Council considers all complaints about licensee conduct or competency. We generally receive more than 500 complaints each year.

The Council investigates potential contraventions of the Real Estate Services Act which includes both professional misconduct and conduct unbecoming a licensee. 

Examples of matters that the Council investigates:

  • mishandling of deposits
  • concealing property defects
  • misrepresentation
  • unauthorized signing of documents
  • unwritten guarantees to resell a property used as an inducement to do business
  • secret commissions
  • professional misconduct including incompetence and conduct unbecoming of a licensee 


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The Council is not empowered to award or mediate monetary damages. Such matters are more properly dealt with through civil action. The Council can impose administrative penalties, order reprimands, fines, suspend or cancel a licence as well as impose hearing costs.