Save Time, Renew Online
All licensees can now apply to renew their licence using the Council’s online Licensee Portal. Applying for your licence renewal online takes just 5 easy steps. You can find full instructions on the Council’s licensee portal.
Before you begin, make sure that you have a VISA or MasterCard available to make your payment, and electronic copies of all the supporting documentation you will need, including the evidence that you have completed the Relicensing Education Program (REP) requirement.
STEP 1: ACTIVATE your Council account
Visit the Council’s homepage, select “Licensee Login” in the top right corner of the page, and select “Click here to activate your account” in the orange bar at the top of the page. You must enter your last name, email address and birth date. Make sure the email address you provide matches the email address the Council has on file for you.
You will receive a confirmation email with a personal activation link. Click the link to activate your account. Now you’re ready to start the renewal process.
STEP 2: LOG IN to your account
Visit the Council’s homepage, select “Licensee Login” in the top right corner of the page and enter your email address and password.
STEP 3: APPLY for your renewal
Click on “Application for Licence Renewal” and follow the prompts. Remember, you’ll need to upload supporting documentation to prove that you’ve completed your REP requirement. You can’t complete the application process without that documentation.
STEP 4: PAY your fees
When you have completed the application and uploaded all required information, select “I consent to the above.” You will be prompted to make your payment.
STEP 5: CERTIFIED and reviewed by your managing broker
After you have completed the application, uploaded all required information and made your payment, the application must be reviewed by your managing broker. Your managing broker will receive an automatic email notification that your renewal application is ready for review.
Your managing broker will login to review the application and certify that the information is complete and correct, or contact you with any questions regarding the application.
Once the application has received the managing broker’s certification, the Council’s licensing staff will review the application. Licensing staff will contact you and/or your managing broker if the Council requires more information or to correct any deficiencies with the licence renewal application.
When the application is complete and satisfactory, the Council will renew your licence. The new licence and receipt will be sent to your brokerage.
Accessible Resources for Consumers
In its June 2016 report, the Independent Advisory Group identified a need in BC for consumer-focused information to:
- help the public understand the services to expect from licensees,
- equip consumers to understand complex real estate issues, and
- empower them to make informed decisions in their best interests.
Now, the Real Estate Foundation of BC has approved a multi-year funding grant of $250,000 to the Council that will support us to do exactly that. Over the coming months and years we’ll be working with partner organizations in real estate and related fields to bring together a comprehensive online public resource of real estate information.
We’re excited about the challenges and opportunities ahead to bring information to consumers in new ways, and we look forward to keeping licensees informed along the way, so that you can share these resources with your clients.
Planning for the Future
The Council will be holding a strategic planning session in the fall of 2017, to begin development of a three-year plan that will guide the organization as it continues to evolve in order to protect the public interest and regulate the conduct of real estate licensees.
Earlier this spring, Council staff prepared an operational overview that was presented to the Council at its May meeting. The overview highlighted some of the key organizational issues that Council will be addressing as it plans for the future. These include:
- Further expanding the Council’s investigatory capacity. In 2016 the Council conducted a record 862 investigations, and may exceed that number in 2017. We’ll be recruiting more qualified, experienced investigators to ensure that complaints are handled in a timely and efficient way.
- Launching new initiatives. The Independent Advisory Group has called for the Council to:
- develop a confidential reporting channel,
- strengthen the assessment requirements for mandatory continuing education (the Legal Update courses), and
- review the educational requirements for licensing.
These projects, along with the Council’s consumer information campaign, will require a significant investment of resources.
- Continued investments in technology and business process improvements. Systems improvements and streamlining business processes will be key to increasing the Council’s efficiency and effectiveness over the coming years.
Civil Resolution Tribunal Takes on Small Claims
On June 1, 2017, changes to the BC Provincial Small Claims Court and the Civil Resolution Tribunal (CRT) came into effect. Now, disputes for up to $5,000 will be resolved through the CRT’s online tribunal instead of going to Small Claims Court. The changes will make resolving disputes faster, easier and cheaper for everyone involved.
According to the CRT’s website, in the five months since the tribunal began accepting strata property disputes in late 2016, their online Solution Explorer was accessed more than 3,500 times, and 185 applications for strata dispute resolution were filed.
To help licensed strata managers understand their role during a dispute before the Civil Resolution Tribunal, the Council hosted a series of free seminars across the province in the fall of 2016. For more information, review past articles from Report from Council newsletters, or contact one of the Council’s Professional Standards Advisors.