Council News and Updates
Licensee Portal and Search Tool Improvements
If you’ve recently accessed RECBC’s licensee portal to renew your licence, or used the licensee search tool to look up details of your licence, you may have noticed the web interface has changed. We’ve redesigned these elements, adding new functionality to deliver an improved user experience.
Here’s a quick review of what’s new:
Clearer, easy to use search tool. Updates to the licensee search page simplify searching for a licensee or a brokerage. Find brokerages by city or search by licensee number to access your profile quickly.
Resolve issues quickly by chatting with a technical representative online. If you need help accessing or using the Licensee Portal, take advantage of the handy chat feature on the portal page. This feature is available during business hours. Click on the chat icon and it will link you directly to a RECBC technical representative who will respond to your query. Technical representative OJ Olegario responds to chat requests, his photo appears next to the chat icon.
Reset your password by using the Forgot Your Password link. The new Forgot Your Password link in the Licensee Portal now enables you to reset your password using your registered email address with RECBC. Simply click on the link, enter your email address and an email will be sent to you with the password reset instructions. If the system cannot find your email address, it is possible that you may need to activate your account first in the Licensee Portal using the “Activate your account” green button.
Renewal Reminder: Don’t Wait Until the Last Minute!
Is the date for the renewal of your licence approaching? Make sure you’ve planned well in advance to complete all required relicensing education. For trading services licensees and rental property management services licensees, that means ensuring you’ve completed both a Legal Update course and the Rule Changes: Agency and Disclosure course. Strata management licensees must complete a Legal Update course.
Course offerings book up well in advance, so register early to be sure that you have sufficient time to complete these courses ahead of your licence renewal date. After completing each course, keep your course completion records in a safe place and submit them to RECBC along with your renewal application.
You will receive relicensing education reminders from RECBC ahead of your licence expiry date. Use the links in the email to register, or visit our Relicensing Education Program page to find information on registration, along with helpful FAQs.
If you have any questions about license renewals, please contact [email protected].
New Resource Explains Consent Order Process
We’ve developed a new guide to help real estate professionals understand the procedures and policies for consent orders, consent order proposals and the proceedings of RECBC’s Consent Order Review Committee.
RECBC has authority under the Real Estate Services Act to investigate the conduct and competence of licensed real estate professionals, and to discipline those who are found to have committed misconduct. A real estate professional who has received a notice of hearing has the right to submit a written proposal to RECBC consenting to a discipline committee making an order without conducting a hearing in the matter. Many real estate professionals choose to settle disciplinary matters through a consent order and avoid the considerable time and expense of a hearing.
In our continued commitment to increase transparency, we have developed A Guide to RECBC’s Consent Order Process to ensure that real estate professionals have a full understanding of the consent order process, from start to finish.
The guide covers:
- terminology (e.g. consent order (CO), consent order proposal (COP), Consent Order Review Committee (CORC), etc.);
- how to prepare for a CORC session;
- what to expect at the session; and
- what will happen afterwards.
We have also developed an infographic that explains how complaints are handled, click on the image above to see a larger view.
New Reports Support Transparency
As a crown agency, RECBC takes an open and transparent approach to communications. We publish a number of reports each year to keep the public and real estate professionals informed of our goals and objectives, our progress in meeting our targets and our operational activities. You can find these reports on our website.
Newly published reports this summer include:
RECBC’s Quarterly Statistics Reporting – Find the numbers on complaints, discipline, audits and more for April to June 2019.
Connect with Us on Social Media
Social media presents us with the opportunity to engage directly with consumers and real estate professionals as well as provide information about our services, initiatives and work. Our activity on social media helps us build awareness of RECBC as a trusted regulatory authority and ensures that consumers and real estate professionals have the information they need to participate effectively in real estate transactions. RECBC’s social media channels will deliver consistent and up to date information to help create awareness and build engagement across all platforms.
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Tell Us What You Think about Report from Council
Each issue of Report from Council is designed to bring you news and updates on regulatory matters that impact your professional life as a BC real estate licensee. We want it to be informative, engaging and useful. So we’d like to hear from you. To ensure we are keeping pace with your needs, we want your opinions. We will use your feedback to help us make Report from Council a relevant, timely and impactful publication. We’ll report back on the survey results in a future edition and our plans for Report from Council moving forward.
If you have any questions about the survey, please contact [email protected].