If you have been involved in a real estate transaction in which you believe a real estate professional may have acted improperly, you may contact RECBC to file a complaint. RECBC considers all complaints about the conduct or competency of licensed real estate professionals.
RECBC investigates potential contraventions of the Real Estate Services Act which includes both professional misconduct and conduct unbecoming a professional.
Consumers who are concerned about the actions or services provided by a real estate professional should take these steps before filing a complaint or making an anonymous tip to RECBC.
- Discuss the concern with the professional.
- If the matter is still not resolved, discuss the concern with the managing broker in charge of the brokerage.
- If the managing broker is not able to resolve the matter to your satisfaction, consider contacting an RECBC Professional Standards Advisor. They can provide information about the services to expect from real estate professionals and answer questions about real estate transactions.
When RECBC receives complaints from consumers, they are carefully reviewed by RECBC staff to determine whether:
- RECBC has the authority to conduct an investigation;
- the complaint can be informally resolved;
- the complainant is aware that RECBC cannot remedy a civil wrong, i.e. where there has been a negligent act or omission on the part of a licensee;
- the complainant understands the professional and ethical responsibilities of the licensee in the particular transaction;
- the complainant has included with their complaint all information and documentation sufficient for the commencement of an investigation, if necessary.
An RECBC Compliance Officer may contact the complainant at the initial complaint assessment stage to develop a better understanding of the issues surrounding the complaint and to ensure that the complainant understands RECBC’s investigation and discipline processes.