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Brokerage Standards Manual

Notice of Change: Information in this manual changed when new agency and disclosure rules came into effect on June 15, 2018. Learn more about the new rules.

I. Introduction


The Brokerage Standards Manual has been developed to assist managing brokers in discharging their duties under the Real Estate Services Act (RESA). The Brokerage Standards Manual replaces the former Office Practice Manual and Corporate Office Manual. If brokerages still have copies of either of the latter manuals, they should be recycled as the information is now out of date.

The Brokerage Standards Manual has been developed with the participation of several real estate licensees and has been thoroughly reviewed by an editorial committee.

The Real Estate Council is appreciative of licensee suggestions and comments and would welcome any further input licensees may have to improve the Brokerage Standards Manual. Suggestions may be forwarded to the Council office at [email protected]

The Brokerage Standards Manual makes several references to the brokerage being responsible for particular duties under the Real Estate Services Act. It is important to note that the managing broker is responsible for ensuring that the requirements placed upon brokerages are met.

Contents Subject to Change

While care has been taken in the compilation of the Brokerage Standards Manual to ensure that the contents reflect current requirements, the laws and rules affecting real estate matters are subject to constant and continuing change. Managing brokers have a duty to keep themselves up-to-date on such important changes and to be aware of the areas in which the Brokerage Standards Manual may have become obsolete. The best means of keeping up-to-date is by reading the Report from Council newsletter, which is published by the Council and includes reports on any major changes in regulations or policies. As the Brokerage Standards Manual is only available on the Council’s website, the Council will make every effort to ensure that it is current. Managing brokers should ensure they reference the latest online version.