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Brokerage Standards Manual

Notice of Change: Information in this manual changed when new agency and disclosure rules came into effect on June 15, 2018. Learn more about the new rules.Notice of Change: Information in this manual changed when new agency and disclosure rules came into effect on June 15, 2018. Learn more about the new rules.

Managing Broker Duties

6. Unlicensed Activity

(b) Rental Property Management Services

Unless exempt, an individual must be licensed to provide rental property management services, which are defined in section 1 of RESA:

  • trading services in relation to the rental of the real estate;
  • collecting rents or security deposits for the use of the real estate;
  • managing the real estate on behalf of the owner by:
  • making payments to third parties;
  • negotiating or entering into contracts;
  • supervising employees or contractors hired or engaged by the owner, or
  • managing landlord and tenant matters.

Under section 2.14 of the Regulation, an individual who is employed by a brokerage that is licensed to provide rental property management services is exempt from licensing in respect of the following activities:

  • showing the rental real estate to prospective tenants;
  • receiving and presenting applications in respect of the rental of the rental real estate from prospective tenants;
  • supervising employees or contractors hired or engaged by the brokerage;
  • communicating between landlords and tenants respecting landlord and tenant matters;
  • collecting money in relation to the rental real estate so long as that money is promptly delivered to the brokerage.

This exempt individual may not negotiate or enter into contracts on behalf of the brokerage or the owner of the rental real estate.