Report from Council Newsletter, October/November 2017

This is an important time for the real estate sector in British Columbia. Initiatives are underway that will lead to changes in regulation, changes in the business practices of real estate licensees, higher standards within the industry and — ultimately — better protection for home buyers and sellers.

First and foremost is the expected announcement from the Superintendent of Real Estate with results of the recent consultation on Rules changes to eliminate limited dual agency and increase the disclosure requirements for licensees. While the Council no longer has rule-making authority, we still have an important role to play in these changes: you can turn to us for information and answers about how any rule changes will affect you, and for practical guidance about how to comply with new requirements.

Keeping You Informed

In this issue, you’ll find more details about the information resources we are developing to help keep licensees and consumers informed about the expected new Rules. In the months ahead, I urge all licensees to take the opportunity to educate themselves about the changes to the Rules and ensure they understand how those changes will impact their practices.

Every real estate licensee has a role to play in helping raise the bar in the real estate profession, by acting ethically and professionally. Changes like the ones expected from the Superintendent provide a great opportunity to demonstrate to consumers that BC’s real estate licensees are committed to acting in their clients’ best interests.

Education Initiatives

Over the past year, we’ve introduced changes to the educational requirements for licensees, and there are more planned for the future. We’re focusing on raising standards in our educational offerings because they are critical to enhancing professionalism and protecting consumers. High standards of education will ensure that all real estate licensees enter the profession ready to practice, able to fulfil their duties and obligations, and capable of providing consistent high-quality service to consumers.

In this issue, you’ll read about our commitment to education and some initiatives that are currently in progress, including:

• A review of Licensing Education, to gather feedback and consider options for improvements and best practices in adult education. We want to ensure that the education new licensees receive gives them the skills and knowledge to hit the ground running from day one.
• A phased introduction of a new re-licensing education course. In 2018, we will be transitioning to a new re-licensing course that will combine the best of online and in-class learning, with a new emphasis on ethics, consumer protection and regulatory compliance.

If you would like take part in consultations as part of the educational review, please get in touch with the Council’s Education department.

Taking Action against Misconduct: Anonymous Tipline

As a regulator, the Council exists to protect the public and maintain consumer confidence in the real estate industry. Every licensee, as a member of a regulated industry, has a responsibility to protect consumers by taking action when they become aware of potential misconduct.

We know speaking out about misconduct can be difficult, so we want to help members of the public and licensees bring suspicious activity to the Council’s attention. We’re implementing an anonymous tipline, making it easier for individuals to tell us about activity that we may need to investigate or take action to stop.

Read more about the anonymous tipline in this issue, and about opportunities to give us your feedback about this initiative.

Take note as well that the Council has recently ordered the emergency suspension of a licensee whose alleged activities put vulnerable members of the public at risk, and could damage public confidence in the real estate industry. It is our job as regulator to take prompt and decisive action to protect the public when we become aware of serious contraventions of the Real Estate Services Act. You can help, by reporting misconduct when you see it.

Strategic Planning and Stakeholder Consultation

With so much work underway and so much ahead for the Council, developing a clear vision for the organization’s strategic goals is a priority. Earlier this fall, Council members and senior Council staff began the development of a strategic plan that will guide the Council over the coming three years.

Some of the issues we want to focus on in the years ahead include:

• enhancing education,
• reaching out to consumers with information to help them make informed decisions, and
• increasing the effectiveness and efficiency of our investigative and disciplinary processes.

We’re inviting representatives from key stakeholder organizations to a consultation event this month, where we’ll be asking them for their thoughts on the critical issues facing the Council. We’ll share the results of that day of engagement on our website and in the next issue of this newsletter.

And we want to hear from you. What do you think the Council’s priorities should be in the years ahead? To give your feedback, visit our Stakeholder Engagement webpage where you’ll find information on a variety of ways you can engage with us.

Change for the better

We’re in an exciting period of change. There is a great deal of work ahead, but we know the end result will be worth it: well-protected consumers, highly skilled and knowledgeable licensees, and a strengthened real estate sector.

Educating licensees is one of the Council’s most important responsibilities, and in the past few years we’ve introduced key changes to increase standards of professionalism and protect consumers.

We’re committed to working with our education partners to provide courses that are consistent with current best practices for adult education, that use technology effectively, and that focus on ethics, regulatory requirements, and protecting the public. Over the next few years we’ll continue to focus on improvements to education that will help you to provide high-quality real estate services to your clients.

2015: The Council introduced new Applied Practice Courses for individuals becoming licensed for trading services. Delivered by the British Columbia Real Estate Association, the courses include components that must be completed before licensing, and in the first six months after licensing. Learners benefit from a combination of online learning, practical field assignments completed under the supervision of a managing broker, and in-class sessions where they practice the skills they will need in their daily business lives as real estate licensees. The new courses have received highly positive evaluations from participants.

2016: The Council increased the required passing grade on all licensing examinations to 70%. The new required passing grade is consistent with the requirements in other Canadian jurisdictions.

2017: After extensive consultation with its education providers, third-party experts, and industry members, the Council introduced a new standard for English Language Proficiency which all students must meet before writing a licensing examination.

2017: The Council is initiating a third-party review of its licensing education, to identify areas that can be strengthened and potential changes that will increase the effectiveness of licensing courses. The review, which is scheduled to be completed in March 2018, will include opportunities for feedback and engagement by licensees. Find out how you can get involved.

2018: The Council will introduce changes to the content and delivery of the mandatory relicensing education course, Legal Update. Starting in January 2018, Legal Update will be delivered as a blended course: learners will begin by reviewing important regulatory content online, at their own pace, before participating in an interactive day in the classroom. After successfully completing the online learning component, licensees will be better prepared for the classroom activities and discussions.

Relicensing Course Changes in 2018

The Council is working with its education partners to introduce changes to the format and delivery of the 2018 Legal Update course. Online registration for the 2018 Legal Update course will open in January, 2018.

See the Council’s Education pages for more information about the Relicensing Education Program. We’ll share further details about the course changes in upcoming issues of the Report from Council newsletter.

When large amounts of money are at stake and emotions are running high around a real estate transaction, it can sometimes make it difficult for individuals to come forward when they witness potential misconduct by a licensee. As part of our ongoing commitment to protecting consumers, we are introducing an anonymous Tipline, making it easier for members of the public and licensees to report suspicious activity or unethical conduct.

By recognizing and reporting misconduct or unethical practices, consumers and licensees can protect themselves and help to build a stronger, safer real estate marketplace. That’s why we want to encourage everyone to tell us whenever they see conduct that requires investigation or regulatory action.

In 2016, the Independent Advisory Group recommended that the Council set up a confidential reporting channel for industry and the public, to facilitate reporting of licensee misconduct. Often known as whistleblower programs, confidential reporting channels have proven to be key tools in the early detection of unlawful or unethical behaviour in many industries.

Information shared through whistleblower lines might otherwise not be available to investigators. Thanks to whistleblowers, regulators can detect more offences, take action earlier, and limit the consequences for victims.

Anonymous Reporting

To help licensees and members of the public who may have concerns about coming forward to report suspicious activity, the Council’s new tipline will allow tipsters to remain anonymous. But while tipsters don’t need to leave their names, they do need to include enough information for the Council to take action — otherwise, we can’t begin an investigation.

The information you provide will help us determine whether we should undertake an audit, launch an investigation or take other compliance action. The more details you provide, the more you can help us evaluate your lead.

Two Ways to Contact Us

1. The Council will be introducing a dedicated toll-free phone line for anonymous tips. Between 8 a.m. and 4 p.m., Monday to Friday, trained staff will respond to calls with information and advice.If you think that you may have witnessed contraventions of the Real Estate Services Act or Rules, you can phone us to anonymously discuss the issue and the best way to deal with the situation.In some cases, we may recommend that you bring the matter to the attention of a managing broker. In other cases it may be appropriate to file an official complaint. We’re here to help.
2. We will also be introducing secure, anonymous online tip forms and complaint forms on our website. Our trained staff will assess the tips we receive to determine if an investigation may be required, and if there is sufficient evidence provided in the tip to proceed.

Your Feedback Needed

As we prepare to launch the anonymous tipline, we want to hear from you: have you considered making a complaint to the Council in the past? Would you report misconduct using an anonymous tipline?

Your feedback can help to shape this important consumer protection resource. Find more information about the tipline and how to share your comments here.

Complaints and Tips: What’s the Difference?

Tips: The Councils new anonymous tipline will give members of the public and licensees the opportunity to let us know about suspicious activities, while protecting their identities. We want you to feel safe about reporting information to us. But because no names are provided, we won’t be able to follow up with you. That means that if your tip doesn’t include enough information, we may not be able to investigate.

Complaints: The Council has an obligation to open an investigation file for every complaint we receive. We’ll contact you to acknowledge that we’ve received your complaint and we may follow up to request more information or key documents. Our investigations are confidential, unless and until a hearing is called into the matter.

It’s important to report suspected misconduct

Licensees are required by law to report misconduct by other licensees when they are aware of it. As a licensee, you have a critical role to ensure that the public interest is protected at all times.

Whenever you believe that consumers are at risk from another licensee’s actions, you have a duty to promptly report the conduct to your managing broker, who can bring it to the attention of the Real Estate Council.

Ignoring potential misconduct when you observe it puts the public, and the reputation of the real estate profession, at risk.

For more information visit: www.recbc.ca/complaints/complaint.html

Support, Information and Education from the Council

This September, the Superintendent of Real Estate published a consultation paper on proposed rules to end limited dual agency, except in rare and exceptional circumstances. Other proposed rules would introduce new consumer disclosure requirements for real estate licensees.

It is expected that the Superintendent will announce the results of the consultation, and publish any new rules, shortly.

Before, during and after the introduction of new rules for dual agency and disclosure, the Council will be providing licensees with information and support to help them understand:

• what the changes mean,
• how they will affect the practice of real estate in BC, and
• how to adapt their business practices to comply with the new rules.

We’ll also be providing information for consumers, to help homebuyers and sellers understand how they may be affected by the new rules, and to make sure they are well-informed about the services they’ll receive from a real estate licensee.

Here’s what you can expect to see from the Council over the next few months to help you navigate the changes ahead:

• Comprehensive online content, including extensive FAQs to help answer your questions
• Answers to enquiries from licensees and managing brokers
• Updates to the Professional Standards Manual with guidelines about new conduct requirements
• Short videos
• Downloadable infographics and fact sheets to share with consumers, in multiple languages
• Eblasts and articles in the Report from Council newsletter
• Support from the Professional Standards Advisors, online and over the phone.

Who Makes the Rules: An Update

Rule-making authority under the Real Estate Services Act was transferred from the Real Estate Council to the Superintendent of Real Estate as part of legislative changes passed by the BC provincial government in 2016. This means that:

• the Superintendent of Real Estate creates the rules that govern the conduct of real estate licensees
• the Real Estate Council is responsible for education, licensing, and enforcement and discipline of licensees.

At the Council we are embarking upon a robust process to develop our next strategic plan. Our goals include enhancing consumer protection and building public confidence in the province’s real estate sector.

To help us develop this next plan, we are engaging members of the public, real estate licensees, representatives of organized real estate, related organizations and regulatory bodies, government and our staff and council members in a dialogue to inform our strategic priorities for the next three years. Your input and feedback will be invaluable in this process.

Later this month, we will be holding a stakeholder engagement forum, bringing together representatives from a variety of sectors in a discussion about the needs of real estate consumers and licensees in BC. We will focus on critical issues that real estate consumers, licensees, and regulatory agencies are facing, and actions the Council can take to increase consumer protection and standards of professionalism within the real estate industry.

The Council wants to hear your thoughts about the future direction of real estate regulation in BC. To contribute your feedback, complete our online survey: The Future of Real Estate Regulation in BC.

2017 Annual Report: Preparing for the Future of Real Estate Regulation

The Council’s Annual Report for the 2016-2017 fiscal year is now available online. Titled Focus Forward, it reflects the Council’s renewed emphasis on continuous improvement, transformation and innovation. We have focused our efforts towards building on the strong foundation established over many years of regulatory experience, to create a future that will work even better for real estate consumers and practitioners.

We’ll continue to work toward that future in 2017-18 and beyond: reviewing licensing education that will shape the path for entry into the real estate profession in BC; rethinking the Council’s compliance and investigation processes to ensure their relevance and maximize effectiveness; and increasing consumer outreach to help home buyers and sellers make informed decisions that are in their best interests.

We’re facing the future with confidence. As we embark on a multi-year transformation, we’re focused on becoming more efficient, making increased use of technology to regulate effectively, and listening closely to the needs and goals of our stakeholders, real estate consumers and real estate licensees.

Highlights of the 2016-17 Annual Report:

Frequency of Complaints

Licensing Examinations

Annual Inquiries

Council Members Reappointed

On October 27, 2017, six Council members were re-appointed to their positions by the provincial government, for one-year terms. The re-appointments maintain the total number of serving Council members at 12. All Council members are appointed by the provincial government.

Robert D. Holmes, Q.C., has been re-appointed as Chair of the Council. Mr. Holmes is an experienced litigator and arbitration lawyer, and has previously served as President of the Trial Lawyers Association of B.C., as president of the BC Civil Liberties Association, and on the Provincial Council of the BC branch of the Canadian Bar Association.

Robert Gialloreto has been re-appointed as Vice Chair. Mr. Gialloreto is president and CEO of Consumer Protection BC, which promotes a fair marketplace for BC consumers and businesses. Prior to this role, he was the president and CEO of Tourism Victoria, the destination marketing organization for Greater Victoria.

Also re-appointed for one year terms are:

• John L. Daly of Vancouver, former news reporter for Global BC from 1980 to 2016.
• Kevin Lonsdale of Nanaimo, executive director for Canadian National Association of Real Estate Appraisers.
• Elana Mignosa of Vancouver, the chief financial officer for British Columbia Clinical and Support Services.
• Laurie Sterritt of Vancouver, an independent management consultant.

Amendments to Council Committees and Committee Remuneration Bylaws

At its August 2017 meeting, Council approved amendments to section 3-8 of the General Bylaws, Remuneration and expenses for council committee members. The amendments clarify the calculation of compensation for Council members and non-Council members who sit on disciplinary hearing committees and other Council committees. Read Bylaw 3-8.

At its September meeting, the Council approved an amendment to section 3-7 of the General Bylaws, Council committees. The amendment established a Council committee on Policy and Legislative Consultation to provide input and advice on legislative and policy matters, including proposed or potential changes to the Act, or regulations, Rules or bylaws made under the Act, and related council policies and procedures. Read Bylaw 3-7.

Reminder: Report Changes Promptly

If you have changed your name, address, phone number or email address, advise the Council promptly. To report changes, phone or email the Council’s Licensing Department, at [email protected], or toll-free at 1-877-964-.

Give us Your Number: When you contact the Council about a licensing matter, please have your licence number handy. Many licensees have the same surname, but your licence number is unique. Not sure of your licence number? You can find it using the Licensee Search feature on the Council’s website.

Are you doing everything you should to make sure that your strata management clients are aware of their responsibilities under the terms of their new home warranty insurance policy?

With construction of new strata properties happening at an ever-increasing pace, this is a question that you need to be asking yourself as a licensed strata manager. And don’t just ask the question — take steps to ensure that your clients have the information they need to meet their responsibilities.

In BC, new homes must be covered by home warranty insurance to protect against construction, building envelope and structural defects. Coverage includes two years on labour and materials, five years on the building envelope and 10 years on the structure of the home. Strata-titled properties have two policies — one policy for common property and another for the individual strata unit — and each policy may have its own expiry date.

You should make sure that your strata management clients are familiar with

• the home warranty insurance coverage for their strata property, and
• the expiry dates for coverage on common property and non-common property.

Having common property inspected well in advance of the warranty’s expiration is the best way to ensure that there is sufficient time to file a written claim in case a deficiency is discovered, so make sure your strata management clients are aware of approaching expiry dates. A successful claim may result in an extension of the warranty deadline.

For more information on warranty insurance, contact the Licensing & Consumer Services branch (formerly the Homeowner Protection Office) of BC Housing.

Key Facts for Strata Councils

Strata Corporation Responsibilities: It is the strata corporation’s responsibility to ensure that the terms of the warranty insurance policy are met.

Two types of new home warranty insurance coverage. Strata-titled homes have coverage for each individual unit and coverage for common property. It is important for strata corporations to understand the differences between these policies and their respective expiration dates. Defects in materials and labour or violation of the Building Code are covered for:

• 12 months for all new homes, other than the common property of a strata corporation,
• 15 months for the common property of strata corporations.

There are limits. For strata homes, the limits to new home warranty coverage are:

• Strata unit: lesser of the first owner’s purchase price or $100,000
• Common property: the lesser $100,000 times the number of dwelling units in the building or $2.5 million per building

Coverage may not run concurrently. The coverage on common property starts when coverage on the first unit starts. However, coverage on remaining individual units begins on the earlier of when title has been legally transferred to the owners of those units or when the units are occupied.

Knowing the starting dates of coverage is critical. Calculate the date on which the coverage expires by counting from the starting date. The precise starting date of coverage for strata homes will be:

• Strata units: date of first occupancy or date of transfer of legal title to first owner, whichever comes first.
• Common property: date of first unit occupancy in strata building or date of transfer of legal title to first owner in building, whichever comes first.

Inspect ahead of the expiry dates. Shortly before each expiry date, the building should be inspected to identify anything that is covered by the warranty. If the strata corporation needs to make a claim and it is not done in writing to the builder and the warranty provider by the expiry date, the corporation will not be covered, even if the damage occurred before the expiry date.

Keep an insurance coverage checklist to ensure responsibilities are met. A checklist of tasks could include:

• keep warranty insurance documents and records secure
• have common property inspected before each part of the warranty insurance expires (at 2, 5 and 10 years)
• notify the warranty provider and builder of a possible defect as soon as possible and before the expiry of the applicable home warranty insurance coverage
• monitor repairs carried out by the warranty provider or builder as part of a claim, and
• regular maintenance to keep the building in good order and to maintain any warranties.

Source: Guide to Home Warranty Insurance in British Columbia

Tips for Strata Managers

Put it on the agenda. Add discussion of new home warranties to the agenda for strata council meetings, to ensure strata council members are aware of any approaching expiry dates.

Provide key documents. Provide copies of the new home warranty coverage to strata council members.

Resources to Share with Strata Councils

Guide to Home Warranty Insurance in British Columbia, BC Housing Licensing and Consumer Services

Q: What can I do to help make sure I don’t end up with unhappy clients who may file a complaint about me with the Council?

A: There are simple, proactive steps you can take to avoid becoming the subject of a complaint.

1. Communicate clearly, early and often

Make sure your clients understand what to expect from you. Complaints can happen because of a gap between a client’s expectations of the services that are to be provided and those that are delivered.

At the start of your relationship with a real estate consumer, you must clearly describe the scope and limitations of the services you can provide and the client’s obligations. Remember — unless modified, all of the duties to clients described in section 3-3(1) of the Rules apply.

2. Standardize your processes and procedures

Run your business like a business. Use standardized processes and checklists to help ensure that mistakes don’t happen and crucial steps aren’t missed because things get busy or you’re in a rush.

The Real Estate Services Act and Rules require that you demonstrate competence and apply reasonable care and skill in all the services you provide.

3. Remember who you work for

The answer is not “myself.” You work for your clients and must act in their best interests. You must avoiding all conflicts with your clients’ interests. If a conflict arises, you must promptly and fully disclose the conflict to your client, and follow their instructions.

4. Disclose all material information and use reasonable efforts to discover relevant facts

Licensees must disclose all material information about the real estate services, the real estate and the trade to which the services relate to their clients. It is not up to you to decide what your clients need or want to know — you must disclose everything you know.

If there is information you don’t have, that you know would affect your clients’ decisions, you must make efforts to gather and confirm the facts from reliable sources.

5. There is no such thing as a “private deal” for licensees

Whenever you are involved in buying, selling, renting or leasing property, even if you are providing your services for free to a friend or relative, or for yourself, the Real Estate Services Act applies to you. Rental property management, even if done for free or as a favour, is a real estate service.

As a real estate licensee, you can only provide real estate services in the name of your related brokerage. You must deliver all trade records and disclosures to your brokerage. You can only be paid through and on behalf of the brokerage with which you are licensed.

6. Deal appropriately with your clients’ concerns

By taking a proactive approach to issues as they arise in the course of your daily business you can avoid potential complaints and ensure your clients are satisfied and protected. Listen to your clients’ concerns and try to see the situation from their point of view. Clearly outline the steps you will take to try and resolve their concerns.

Mistakes happen. Communications sometimes break down. Your clients may become anxious when faced with challenging situations or difficult decisions, such as multiple offers or counter-offers. But by dealing with challenges and concerns in a professional, calm, informed fashion you will fulfill your role as a “trusted advisor with special expertise.”

If you’ve got questions about how to manage professional issues, contact the Council’s Professional Standards Advisory service, at [email protected]. An Advisor can provide practice advice and point you to helpful resources.

Each year, the Real Estate Foundation of BC (REFBC) earmarks a percentage of its budget to fund research, education, and policy/law reform projects led by real estate industry organizations. These projects build capacity in the industry and empower real estate professionals with the knowledge, skills, and tools needed to serve the public.

For its 2017 granting season, the REFBC has introduced a tailored application process for real estate industry grant applications by organized real estate bodies. The deadline for proposal to the Real Estate Industry Grants program is December 15, 2017. Find out more about the application process and apply online at refbc.com/grants.

REFBC supports work that:

• Builds real estate and land use knowledge that contributes to resilient, healthy communities and natural environments.
• Encourages collaboration between real estate industry organizations and other partners, and builds support for sustainable land use amongst real estate professionals, the public and policy makers.
• Supports real estate professionals in their role as advisors on real estate, land use and built environment trends, laws and standards that help foster a high quality of life and/or serve the public interest in other ways.

Foundation Supports Council Consumer Education Campaign

Earlier this year the Council was pleased to receive funding from the Real Estate Foundation to support the development of a consumer education campaign. The support of the REFBC will assist Council to bring key consumer information to the attention of homebuyers and sellers.

A new Property Transfer Tax (PTT) Return will be introduced November 27, 2017, according to information released by the Ministry of Finance.

The Return form features significant changes from the prior version and can only be completed using Adobe Acrobat DC Standard or Professional. The new PTT Return form will be available from myLTSA and ltsa.ca, and should only be submitted as of November 27, 2017.

Read more:

• Land Title and Survey Authority
• Ministry of Finance

Reminder: Additional Property Transfer Tax

The Council recommends that licensees advise their clients to seek independent professional advice to determine if their trade in real estate will be subject to the Additional Property Transfer Tax.

A 15 per cent tax that foreign entities or taxable trustees pay in addition to the general property transfer tax on transfers of residential property in the Greater Vancouver Regional District, the Additional Property Transfer Tax has now been in effect for more than a year.

Property transfer tax transactions are subject to government audit, and Additional Property Transfer Tax Returns are reviewed and monitored for compliance by the Property Transfer Tax Office of the Ministry of Finance. There are anti-avoidance rules and penalties for individuals who fail to pay the tax or who participate in tax avoidance, including:

• paying the unpaid tax plus interest,
• fines of up to $100,000, and
• up to two years in prison.

Licensees who promote methods to help consumers avoid or defer payment of the Additional Property Transfer Tax could be subject to these penalties, as well as investigation and potential discipline by the Council. Whenever the Council becomes aware of any licensees who are advertising or advising clients about ways avoid the tax, we take immediate and appropriate action.

Read more:

• Understand the Additional Property Transfer Tax
• Foreign Buyers and the Additional Property Transfer Tax

On November 14, 2017 the Council suspended the licences of Kevindeep (Kevin) Singh Bratch and Bratch Realty Ltd in the public interest, while it investigates whether Mr. Bratch was engaged in aggressive marketing and sales practices targeting vulnerable persons who were financially distressed as a result of their homes being in foreclosure proceedings.

Effective immediately, Mr. Bratch and Bratch Realty are prohibited from providing real estate services to, or on behalf of, any member of the public.

Read more:

• Press Release
• Suspension Order

Orders by the Superintendent of Real Estate

On September 8, 2017 the Superintendent of Real Estate issued an urgent cease marketing order against 0981478 B.C. Ltd., the developer of the 92-unit Murrayville House development in Langley. The developer was non-compliant with the Real Estate Development Marketing Act (REDMA).

On October 4, 2017 the Superintendent issued a consumer alert regarding 0981478 B.C. Ltd. The alert advises consumers that:

Purchasers at Murrayville House should contact a lawyer to fully understand their legal rights and remedies with respect to their purchase agreements, claims by other purchasers, claims by lenders and other creditors, the treatment of deposit monies, the Real Estate Development Marketing Act, and any other relevant legal matters.

Any real estate licensees who have assisted with purchases at Murrayville House should reach out to clients to recommend they seek legal advice.

You can find both the order and the alert here.

For more information, visit the Office of the Superintendent of Real Estate online or contact the office by email: [email protected]

Since the August 2017 Report from Council newsletter, the following actions have been taken as a result of disciplinary hearings and Consent Orders conducted by the Council.

Trading Services (Sales)

• David Robert Hutchinson, Representative, Sutton Group — West Coast Realty (Broadway), Vancouver
• Yana Masalitina aka Yana Lyon, currently unlicensed
• Hao (Lawrence) Tang, Representative, Multiple Realty Ltd., Vancouver
• NOTICE OF PERMANENT SURRENDER OF LICENCE: Richard Wayne Appleton
• Xiao Zhong (Jordan) Guo, Representative, Royal Pacific Realty Corp., Vancouver
• Qing (Daniel) Deng, Representative, New Coast Realty, Richmond

Strata Management Services

• Colleen Marie Floris, Managing Broker, Steadfast Properties Ltd., Chilliwack

Rental Property Management Services

• Hong (Edward) Chen and Edward Chen Personal Real Estate Corporation, Sole proprietor, Worldever Realty, Richmond
• Lorraine Susan Fugle, Managing Broker, Advanced Property Management Inc., Courtenay