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Applying Online for Licence Renewal: Frequently Asked Questions

 

As part of the Council’s commitment to efficiency and effectiveness in regulating the licensing of real estate professionals, we’re introducing online renewal applications. Starting September 12th, 2016, all licensees will be able to able to apply to renew their licence using the Council’s Licensee Portal, which allows users to apply for licence renewal in 5 Easy Steps.

Review the questions and answers below for information about applying for licence renewal online.

If you have a question that is not covered here, please contact [email protected] or call the Council office at 604-683-9664 (toll-free 1-877-683-9664) during business hours.

 


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Administrative Questions

 

Show/Hide AnswerHow will I know when my licence needs renewing?

You will receive an email from the Council, approximately 6 – 8 weeks prior to your licence expiry date, letting you know that it is time to apply for a licence renewal.

Effective September 1, 2016, the Council will no longer be mailing renewal applications to licensees; you may renew online or print a paper application.

Show/Hide AnswerDo I have to apply to renew online?

If you prefer, you can print a copy of the licence renewal application form. Mail, fax or email the completed renewal application to the Council.

Show/Hide AnswerMy brokerage will be paying for my renewal. Can I still apply online?

You can still submit your renewal online. You will need to make arrangements with your brokerage for payment (i.e. reimbursement, usage of a corporate credit card).

Show/Hide AnswerCan I pay by cheque, cash, or debit?

No. The Council will accept payment online by VISA or MasterCard only.

Alternatively, you can choose to submit a paper application for licence renewal and pay by cheque.

Show/Hide AnswerWhat if my managing broker doesn’t review my application in time?

Both you and your managing broker will receive automated reminder emails seven days prior to the licence expiry date if the Council has not yet received your completed, certified application form. 

Show/Hide AnswerThe brokerage administration staff manages our renewals. Will that change?

Each brokerage must determine whether changes to their administrative processes will be necessary due to the introduction of online renewals.  For instance, brokerages may choose to set up a rule so that   licence renewal application notices are automatically copied to the administration staff member that handles renewals.

Show/Hide AnswerCan a director approve applications online?

Unlicensed directors must contact the Council’s licensing department in order to activate an account. 

Show/Hide AnswerCan I renew my brokerage licence online?

Currently, only individual licensees may apply to renew their licence online.  Brokerages, branches and sole proprietorships should continue to complete and submit paper copies of renewal applications.

 

Technical Issues

 

Show/Hide AnswerCan I save the application form and finish it at a later time?

You cannot save a partially completed application and return to it later. You may log in and start the application renewal process again.

Please ensure that you have all the necessary information before you begin to complete your online renewal.

Show/Hide AnswerWhat if I need to make a change in my application?

In order to change a completed application, contact the Council’s .

Show/Hide AnswerWhy can’t I activate my account?

You must ensure that you are using the same email address that the Council has on file for you. To report problems activating an account, contact the Council’s licensing department between 8:30 – 4:30, Monday to Friday, at [email protected], or by phone at 604-683-9664/1-877-683-9664.

For support during non-business hours, email [email protected] We will respond to your enquiry as soon as possible.

Show/Hide AnswerHow do I renew my personal real estate corporation online?

Licensees who are renewing licences for themselves and for personal real estate corporations will complete a combined renewal application form, and will be prompted to pay for both licences.

If you have a personal real estate corporation and do not wish to renew the licence for the corporation, please contact the Council’s Licensing Department before beginning your online renewal.

Show/Hide AnswerWho do I contact for help?

Email [email protected] or call the Council office at 604-683-9664 (toll-free 1-877-683-9664) during business hours.