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Customer Service Survey

The Real Estate Council strives to provide efficient and effective service to both members of the public and real estate licensees. As a result,we are interested in receiving your comments with respect to the serviceyou have received. It would be appreciated if you would take a moment and answer the following questions.

  1. What was your reason for contacting the Real Estate Council?
    (Please check all that apply.)


    General information
    Application for new licence
    Licence transfer
    Licence renewal
    Complaint against a licensee
    Information on the Real Estate Services Act
    Information on real estate education
    Other (please specify)

  2. In what manner did you contact the Real Estate Council?
    Telephone
    In Person
    Regular Mail
    E-mail
  3. Staff member who assisted you:

  4. a) Was your inquiry, request or complaint handled in a professional manner? Yes No

    b) Were you treated in a polite manner? Yes No

    c) Were you assisted in a timely manner? Yes No

    Comments:


  5. Was the staff knowledgeable? Yes No

  6. Overall, how would you rate your experience with the Council staff?

    Very Good
    Good
    Fair
    Poor
    Very Poor
  7. Do you have any additional comments or suggestions on how we might improve our service? If so, please indicate your ideas below.



  8. Are you
    a consumer?
    a licensee?
  9. Optional
    Your name:
    Telephone number:

Please type in the letters you see in the image below.

Thank you for taking the time to share your comments with us. Please click on the "submit" button to send your responses to the Real Estate Council.

If you wish to further discuss any aspect of the Council's service, please contact Robert Fawcett, Executive Officer at 604-683-9664 or toll-free at 1-877-683-9664 or email at rfawcett @ recbc.ca.